Frequently asked questions
Answers grouped by topic — general use, fees, features, risk, security and support.
This page answers the questions we hear most often from new and existing clients, grouped so you can jump straight to what you need.
General use
Do I need any trading experience to sign up?
No. The platform and onboarding process are built for people with no prior trading background, and your account manager walks you through the first steps.
What do I need to register?
Just your name, email and phone number to start. Identity documents are requested later, before your first withdrawal, as part of our AML/KYC checks.
Can I use the platform on my phone?
Yes, the site and dashboard are fully responsive and work on mobile browsers without needing a separate app.
Fees and results
What fees will I actually pay?
Trading commission, spread and any currency conversion, all shown before you confirm a transaction. Full detail is on our Fees & pricing page.
Where can I see exactly what I've been charged?
Every fee is itemised in your account transaction history, alongside the trade or action it relates to.
Is a profit guaranteed?
No. No strategy or AI-driven analysis can guarantee a profit, and your balance can go down as well as up.
Features and usage
What does the AI actually do?
It continuously analyses price, volume and volatility data across supported markets to identify short-term patterns, and can execute trades automatically within the parameters you set.
Can I customise my strategy?
Yes. You can start from a ready-made preset and adjust risk level, asset selection and allocation, or build your own configuration from scratch.
Will I get notified about account activity?
Yes, you can set notifications for executed trades, price alerts and any new-device logins to your account.
Risk
Can I lose money using this platform?
Yes. Trading crypto assets and stocks carries real risk of loss, and no automation removes that risk entirely. Read our Risk disclosure page before you deposit.
How volatile are the markets I'd be trading?
Crypto markets in particular can move sharply in short periods. Our Crypto basics page explains volatility in more detail.
Security and account
How is my account protected?
Through 2FA, encrypted data storage, login alerts, session controls and audit logging — see our Security page for the full list.
Who can access my funds?
Only you, through your authenticated account. API keys you connect should never have withdrawal permissions enabled.
What happens if I lose access to my account?
Contact support for identity-verified account recovery — we never restore access through a simple email link alone.
Help and support
What if something isn't working as expected?
Contact your account manager or email support with a description of the issue; most requests are answered within about an hour during support hours.
I don't understand one of my settings — can someone help?
Yes, your account manager can walk you through any dashboard setting or strategy parameter over email or phone.
Additional resources
Where can I learn the basics before I start?
Start with our Getting started guide and Crypto basics page, both written for complete beginners.
Where do I check current fees?
The Fees & pricing page has the full, current breakdown by plan.
What if I want to withdraw everything and close my account?
Request a withdrawal of your full balance through your dashboard, then contact support to close the account once funds have cleared.